Contact & support
Contact
Write to a person. There is no form on this page, and nothing to submit twice.
Get in touch
What happens next
-
You write
Email, call, or post. All three reach the company, and none of them opens a ticket number.
-
A person reads it
A person replies within two business days of receiving your enquiry. This is an initial reply; resolving the request may take longer.
-
If it is about an application
Name the application and the version you run, and say what you expected instead. That sentence usually saves a round trip.
Please do not include passwords, access credentials, payment details or sensitive personal information in an enquiry or support message. If your question is about an account in one of our products, name the product and describe the issue; we will explain what details we need. This website has no user accounts.
Before sharing confidential project materials, arrange an appropriate confidential channel and, where needed, a non-disclosure agreement with us. Our Privacy Policy explains how we handle enquiries and support correspondence.